Leasing Questions
Do I need to setup an
appointment? Do you take walk-ins?
We believe that finding and renting the perfect apartment at Polo Park should be easy – and because of that, no appointment is necessary to tour our apartment community. However, we encourage you to call ahead and schedule an appointment so we can assist you as soon as you arrive. If you do decide to stop by without an appointment, please arrive no later than one hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the property.
We believe that finding and renting the perfect apartment at Polo Park should be easy – and because of that, no appointment is necessary to tour our apartment community. However, we encourage you to call ahead and schedule an appointment so we can assist you as soon as you arrive. If you do decide to stop by without an appointment, please arrive no later than one hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the property.
Why do your prices have
ranges? Why do your prices change daily?
Our pricing incorporates many different elements including the amenities specific to each apartment, the desired move-in date, desired lease term and recent demand and supply statistics. The pricing range you see depends on the lease term you choose. In general, the longer the lease term, the lower the price, although there can be specific exceptions. There are many factors that go into pricing. Most importantly, we consider the quality of the competing communities including age, size of apartments, quantity and quality of apartment features and community amenities and the quality of service provided. We monitor our competitor’s pricing and are confident we offer a fair price given all of these differences. When you stop by for a tour we can provide you with price quotes on specific apartments based on these factors. These quotes are good for 48 hours. If you have specific questions, please do not hesitate to ask your Leasing Consultant. We work very hard to be fair to everyone given all of these different influences.
Our pricing incorporates many different elements including the amenities specific to each apartment, the desired move-in date, desired lease term and recent demand and supply statistics. The pricing range you see depends on the lease term you choose. In general, the longer the lease term, the lower the price, although there can be specific exceptions. There are many factors that go into pricing. Most importantly, we consider the quality of the competing communities including age, size of apartments, quantity and quality of apartment features and community amenities and the quality of service provided. We monitor our competitor’s pricing and are confident we offer a fair price given all of these differences. When you stop by for a tour we can provide you with price quotes on specific apartments based on these factors. These quotes are good for 48 hours. If you have specific questions, please do not hesitate to ask your Leasing Consultant. We work very hard to be fair to everyone given all of these different influences.
What is the application fee and is it
refundable?
The application fee is $45
per person age 18 or above. The $45 application fee is
non-refundable.
Can I complete an application online? Where
is the online lease form?
Yes, you can complete an
application online! You will find the “apply online” tab on
our website, www.polopark.net at the top of the page
between the “contact” and “VIP” tabs.
What utilities are residents responsible
for?
Residents are responsible
for electric and water/refuse service. Electric service must
be set up through an electric provider of your choice prior to your
move in. Check www.powertochoose.org
for a
list of providers. The water/refuse service is a monthly flat
fee included with your rent: $29 for all one bedroom
apartments and $44 for all two-bedroom
apartments.
Am I required to have Renter’s
Insurance?
For the benefit and protection
of all residents, there is financial responsibility requirement in
which you must have insurance protection during the term of your
lease agreement. As such, you must provide evidence of
personal liability insurance with limits of liability in an amount
not less than $100,000 per occurrence. To assist you in
meeting this requirement, we have a program with an independent
insurance carrier from which you can choose to obtain renter’s
insurance. Through this program, all of our residents are
pre-approved for eRenterPlan renter’s insurance which offers
high-quality, low-cost coverage with products that are designed
specifically for residents of professionally-managed apartment
communities. To sign-up for a policy with eRenterPlan you can go
online at www.eRenterPlan.com . You can satisfy your
financial responsibility requirement and obtain renter’s insurance
through this program, or you may choose to secure coverage on your
own.
Do you offer furnished
apartments?
Upon availability, we have furnished apartments. For more details, please contact the leasing office.
Upon availability, we have furnished apartments. For more details, please contact the leasing office.
What school district are you in? What are
the schools?
We
are in the Midland Independent School District. The schools
are Santa Rita Elementary School, Goddard Junior High, Midland
Freshman and Midland High School.
Lease and Community
Questions
Is my security deposit totally
refundable?
Yes,
provided the lease agreement has been fulfilled and the apartment
is left clean and free of any damages. A 30 day, paid, written
notice is also required before move-out. Any final balances
due are deducted from the security deposit before being
refunded.
When is my rent payment due?
Rent
is always due on the first of the month.
What day of the month am I liable for a late
charge?
Rent
is always due on the first and a $75.00 late charge is assessed on
the fourth (4th) of the month. Also, there is a daily charge
of $10 after the fourth (4th) of the month. All payments must
be received no later than the close of business on the 3rd to avoid
late charges. Please note, all past due balances are paid
prior to payments posted to rent.
Will you accept electronic payments from my
bank?
Rent
is accepted by credit card, debit card, personal check, cashier's
check or money order. In order to make an electronic payment
you must enroll in our online services. You will need your
resident code in order to do this. Any of the office or
leasing staff can assist you with obtaining your code. Once
enrolled, you may schedule a monthly recurring payment to be
deducted from your checking account or charged to your credit card
or debit card.
Is there a place where I can pay my rent after
office hours?
The
fastest and most convenient way to pay your rent is electronically
through our online system. We do have a rent drop by the front
door of the clubhouse where residents can leave a personal check,
cashier's check or money order. We do not under any
circumstances accept cash.
Who do I write the rent checks out
to?
You can make checks, money
orders and cashier’s checks payable to Polo Park
Apartments. We do not under any circumstances accept
cash.
What kind of pets do you allow? How many pets may
I have?
Cats
and dogs are allowed. We do have a few restricted breeds which
include Rottweiler, Dobermans,
Chows, Pit Bulls, Akitas, and German Shepherds. These breeds
or any mixture of are not
allowed. You may
have up to (2) pets per apartment.
Are there any deposits, special fees, or monthly
charges to have a pet? What are rules regarding
pets?
A $250 non-refundable fee
along with a $200 pet deposit is required. Through our
preferred renters insurance provider, we also offer pet renters
insurance. For only $18 per year you can obtain $500 of pet
damage coverage and then the $200 pet deposit is not
required. There is also a monthly pet rent of $10/
pet. Pet owners are required to pick up after their pets. To
maintain the look and safety of the community, residents who do not
pick up after their pets can and will be charged a $100.00
fee. Pets must be on a leash at all times and cannot be left
outside on patios or balconies unattended.
If I get a job transfer, can I break the
lease?
Yes, if the
lease buy-out fee has been paid. The 30 day paid written notice is
still required as well. If you need to break your lease for
any reason please come in and meet with the Manager to get a total
of all the fees required in writing.
How can I refer a
friend?
If Polo Park is just your style, chances are your friends will feel just as at home here as you do. Simply have your friend mention you referred them on their first visit to Polo Park. You may also call, email or drop by your the leasing office to recommend a friend or learn more about Polo Park’s resident referral program.
If Polo Park is just your style, chances are your friends will feel just as at home here as you do. Simply have your friend mention you referred them on their first visit to Polo Park. You may also call, email or drop by your the leasing office to recommend a friend or learn more about Polo Park’s resident referral program.
If something needs to be repaired in my
apartment, how do I report it?
You
may call the office, send an e-mail, or leave a message with the
answering service. You may also submit work orders online if
you are enrolled in our online services. You will need your
resident code in order to do this. Any of the office or
leasing staff can assist you with obtaining your code.
There is a person who might be staying with me
for a while, is that permitted by the lease?
Yes,
if someone is temporarily staying with you for 5 days or less just
let the office know. If someone is permanently staying with you,
they need to fill out an application and go through the approval
process.
I
have a motorcycle, where can I park it?
Motorcycles may be parked in any regular parking
space. They cannot be parked on patios, on sidewalks, breezeways,
or common areas.
I
will be moving out. What do I need to do?
Polo
Park requires a 30 day written notice, which you are responsible
through, prior to move-out. This is required regardless if the
lease is ending or you are breaking your lease early. If you
need to move-out at the end of your lease term, please remember to
come in 30 days prior to the lease expiring to provide your written
notice.
My children live with me in the summer; do I need
to notify your office when they arrive?
Yes,
it is always a good idea to let the office staffs know of any
guests that will be here for extended visits.
Do you have cable services?
Yes,
we are partners with Suddenlink Communications and can assist you
with getting your cable, internet, and phone services set up at the
time you complete the application. Please see a leasing
consultant for more details.
Do you allow satellite dishes?
We
do allow satellite dishes with prior approval from Polo Park
management. There are a few requirements and guidelines for
installing the equipment. We also require $50,000 in liability
coverage (in addition to the $100,000 required liability coverage
per apartment) and proof of the additional renters insurance prior
to installation. If you are interested in getting satellite
cable service please stop by the leasing office for more specific
requirements for your building and location prior to
installation.
Can I grill on property?
Midland City Fire Code
states: “It shall be
unlawful and a misdemeanor offense for any person to operate any
charcoal, electric or gas grill, or any other electric or open
flame device, on combustible balconies, or within ten (10) feet of
combustible construction.” All grills must be placed and used a
minimum of 10 feet away from any building or wooden
structure. Per the lease agreement, charcoal grills and gas
grills are prohibited for use on balconies or patios. Grills
are not allowed to be stored on patios, balconies or under
stairwells.
I’m locked out of my apartment. What do I
do?
If
you are locked out during business hours, you can come to the
office to be let back in your apartment. If you are locked out
after hours you can call emergency maintenance to let you back
in. Please note, there is a $35.00 charge for after hours
lockouts due at the time of service payable by check, cashier’s
check, or money order. No cash is accepted. We will need
to verify that you are on the lease with a photo ID or by verifying
personal information in the file.
I’ve lost my apartment and/or mailbox
keys. What do I do? What if I want my locks
changed?
If
you lose your key during business hours, you can come to the office
to be let back in your apartment. If you lose your key after
hours you can call emergency maintenance to let you back
in. Please note, there is a $35.00 charge for after hour
lockouts due at the time of service payable by check, cashier’s
check, or money order. No cash is accepted.
There is also a $35.00 charge to purchase a new
key. If you would like the locks completely changed out there is a
$50.00 lock change charge for new keys and lock installation which
is due before the work is completed. We will need to verify
that you are on the lease with a photo ID or by verifying personal
information in the file.
